Generally responsible for project management but also handles sales support, email management, training management, website maintenance, reputation management, data management, business development, and other administrative tasks as assigned.

I have worked for more than 6 years (on and off) as freelance independent contractor at Freelancer.com (most of it), oDesk.com, and Elance.com, displaying flexibility in handling various tasks, such as:

✔ ebay listings and product uploading to different e-commerce sites
✔ analyzing data and preparing reports
✔ basic seo (article re-writing, spinning, and utilizing of some softwares)
✔ research and data entry
✔ general transcription
✔ basic video creation and presentation
✔ basic web admin assignment (fixing bad html codes, re-layouting web pages)
✔ project management

ALSOF Publishing is a creative agency specialising in content and design. As a business guardian, entrepreneur or marketer you carry huge risk on your shoulders. It’s up to you to make it happen and people are counting on you, and that's where you'll benefit from ALSOF Publishing content marketing. We can assist with campaigns, ideas, video, graphic designs, and more. If you're in our local area, we'd love to meet you and offer you the best rates for content marketing in Chatswood. As you venture into new frontiers we’ll partner with you in your journey to thinking like a publisher, and getting results you can be proud of. Please view our work and enjoy the latest articles from our industry publication, MBP Magazine.

Responsibilities:
✔ Build and manage a rich content/editorial calendar that attracts a qualified audience to our owned properties (including blog posts, whitepapers, ebooks, reports, webinars, infographics, etc.).
✔ Grow new leads, including marketing qualified leads, by converting site traffic through calls to action,
landing pages, and lead generation content (including offers).
✔ Optimize our marketing automation and lead nurturing processes through email,content, and social channels.
✔ Establish closed loop analytics with sales to understand how our inbound marketing activity turns into customers, and continually refine our process to convert customers.
✔ Listen and engage in relevant social discussion about our company, competitors, and/or industry, both from existing customers and leads and from brand new audiences that don’t yet know us.

Bennion Group started small in York, Pennsylvania in 1991. Bennion Group focuses on improving B2B sales, competitiveness, innovation, and market influence.

Responsibilities:
✔ Research, identify, and call C-level and above decision-makers of B2B companies in the US and Brazil to set-up an appointment for or to invite them through a webinar presented by our managing director.
✔ Managed a team of 3 doing business development campaigns.
✔ Assisted administratively and has been consulted by company executives in decision-making.

We don't just make websites work. We make them work for YOU!

Suite 900 Group, Inc. is an American-owned solutions provider that addresses the web needs and requirements of clients globally. We provide a broad range of services including responsive website design, web development, system programming, content creation and development, social media management, and strategic web marketing/SEO. We work together with recognized brands, software, services, and the latest technologies to provide complete web solutions.

With our team-supported service suites, you will be able to reduce your company’s headcount, overhead, taxes, unemployment insurance, and other costs associated with hiring on-site personnel.

Suite 900 Group, Inc. We function as a team, we deliver as one.

Responsibilities:
✔ Establish new business opportunities through telemarketing, lead generation, networking, and
referrals
✔ Develop relationships with new clients by responding to business leads, making customized
presentations, and providing accurate and timely price quotations
✔ Collaborate with web developers as required for input or assistance in acquiring accounts
✔ Collaborate with company founder, and spearhead sales and marketing efforts
✔ Facilitate the complete sales cycle, payment collection, and customer service issues

Program Implementation (January 2014 - December 2014)
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✔ Responsible for the planning, organizing, and management of program tasks and resources to bring about the successful completion of program goals and objectives.
✔ Oversees small to medium scale program implementation across Asia Pacific and North American sales regions.
✔ Assess/evaluate client needs for initial scope of project, determine project plan, and schedule agenda with curriculum for training.
✔ Ensure client satisfaction through follow-up, client responsiveness, and thorough communication.
✔ Liaise with project stakeholders on an ongoing basis.

Business Development (January 2014 - May 2014)
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Help in attracting new businesses and investments in the Asia Pacific by:
✔ Mining leads and qualifying them for further sales negotiations.
✔ Undertakes and/or direct industry research and economic market analysis to determine economic development opportunities suited to the region.
✔ Negotiates and close deals within my current capacity.
✔ Work closely with Program Manager to ensure growth and expansion of the assigned program.


Sales Administration (June 2013 - December 2014)
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✔ Facilitates introduction and training of the Sales CRM, its functionalities and policies on how to use the system properly, to both existing and new members of the group.
✔ Optimizes the Sales CRM to compliment the policies and procedures in place, including but not limited to Reporting Schedules or Templates, CRM Modules, Email Templates, Automation, etc.
✔ Monitors the Sales CRM and makes sure the Sales Team is properly utilizing the CRM.
✔ Monitors the Contracts Folder abd makes sure that all contracts are saved in the server and in the CRM, as well as tracking copies of revisions made.
✔ Monitors the leads, potentials and manpower forecast and makes sure that related departments are up-to-date with current forecasts.
✔ Other admin tasks as required.

Initially worked as a customer specialist helping authors and non-authors meet their needs by assisting them on general requests, educating on the service and process requirements, and endorsing them to the respective departments for further assistance. Then for short time acted as QA analyst who is responsible for call recordings and evaluations of all customer support specialists under Xlibris imprint. Finally, I was deployed to the Australian-New Zealand market where I had been assisting authors in the submission of their book materials and concerns relating to the design and layout stage of the book publication.

I worked as desktop technical support for HP printer account. Job specifications include printer troubleshooting with customer service, and upsell via contextual offers.

For almost two years with the company, I had been assigned to different customer service and technical support accounts: Sprint Mobile where I handled customer service calls (billing inquiries and disputes, selling and assisting customers with call plans that suits their needs, and basic troubleshooting); Quickbooks Installation where I handled both customer service calls (such as account and product inquiries) and technical support wherein I walked the customer through the entire software installation, and upsell; and Qwest DSL wherein I helped the customers diagnose and troubleshoot modem and Internet connection problems, as well as selling speed upgrades to make sure they get the best service offer.