Commercial Property & Casualty Billing Workflow and User Study
Topic: Commercial Property & Casualty Billing Workflow and User Study
I would like to learn more about the billing landscape within commercial property and casualty insurance, particularly at mid-tier carriers and managing general agents (MGAs).
In particular, I am interested in understanding the workflows, roles, and responsibilities of billing specialists, accounts receivable specialists, and other finance and operations teams, as well as the key goals and outcomes that are most important to them.
Additionally, I hope to uncover common bottlenecks, challenges, and inefficiencies in the billing process.