Mr. Niall O'Keeffe

Current Employer:
O'Keeffe IT Consulting Inc
Principal Consultant
Toronto, Ontario, Canada
MavenScore: 2.4 / 5.0

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Knowledge Summary

This Maven is the owner of a consultancy that specializes in Scrum, Business Analysis and Business Process Improvement.
He has been using agile methodologies since the publication of the Agile Manifesto in 2001. Previous work experience includes six years at PricewaterhouseCoopers and four years at a start-up. According to the Standish Group's 2013 Chaos Report only 39% of projects were successful in 2012. For the projects that succeeded, the top two reasons for success were listed as strong executive management support and frequent consultation with end users.
Given this predicament, this Maven is passionate about iterative development and getting time commitments from both executive management and SME users to provide input on the project at the end of each cycle of development. Furthermore, he is adamant that clear business requirements are critical to the success of a project.


Current Employer:
O'Keeffe IT Consulting Inc
Principal Consultant
Jul 2013 - Present

Our three core service offerings are:
• Managing projects utilizing the Scrum Agile Framework
• Documenting concise business requirements that key stakeholders, developers AND end users can readily understand and collaborate on.
• Replacing

Past Experience:
Between Jobs
Feb 2013 - Jul 2013
Past Experience:
NetDexterity Inc.
Business Analyst/Agile Project Manager
Nov 2011 - Feb 2013

• BA on a Business Process Improvement (SharePoint 2010) project for Toronto Central Local Health Integration Network (TC LHIN). TC LHIN is responsible for planning, integrating and funding key health care services for approximately 1.14 million

Past Experience:
PricewaterhouseCoopers International Limited
Business Analysis Manager & Agile Project Manager
Jun 2005 - Nov 2011

Project Highlights

• Business Analyst/Scrum Master on the reconciliation of key financial reports for the firms's partners after the firm replaced its legacy practice management system. After go-live the reports were self-serve through SQL

Past Experience:
Ember EC3 Inc
Senior Business Analyst & Agile Project Manager
Jan 2000 - Dec 2004

Project Highlights:

•Senior Business Analyst & Agile Project Manager on the development and launch of HeatShield™, a risk and compliance management product. Clients included Scotiabank and Microsoft. HeatShield™, was sold to EthicsPoint in

Past Experience:
Business Analyst
Jan 1999 - Nov 1999

Worked on the launch of an English language Financial news website: http://e.nikkei.com/e/fr/freetop.aspx

Knowledge, Keywords & Publications

• A dynamic, results oriented professional with over 10 years experience and demonstrated achievements in Business Analysis, Agile Project Management and maximizing the Return on Investment on clients’ technology implementations.

• A strategic and creative thinker with excellent interpersonal skills and a talent for identifying operational savings through business process improvement.

• Successful record in striking a balance between meeting key stakeholder expectations and ensuring that the software being implemented is user friendly.

• Strong and personable leader of project teams who is cognizant of the importance of keeping the morale of team members high.

• Established record as a trusted consultant by demonstrating excellent analytical, problem solving, and issue triaging skills. Have maintained strong business relationships over the past 15 years

• Solid track record in distilling complex and vaguely defined business requirements into lucid documentation that explained clearly to key stakeholders, SMEs and project members what was being built and why.

• Possess excellent communication skills (oral, written) and have used these skills effectively in, for example, conflict resolution

• Planned and delivered effective presentations to senior leaders who needed to be convinced of the validity of a particular initiative

• Strong Change Management Skills. Too often a project gets completed and the users are not prepared to use the software. If they have been regularly consulted throughout the System Development Cycle ( as is the case in agile) they will feel they have had input into the software features and will adapt quickly after go-live

• Certified Scrum Master since 2008.

• Early adopter of the Internet; commenced building websites while working in Tokyo in 1997.

• A strong advocate of agile methodologies since the publication of the Agile Manifesto in 2001.


Business Process
Business Requirements
Business Intelligence
Business Analysis
Business Process Improvement
Microsoft CRM
Agile Project Management
Requirements Gathering
Requirements Analysis
Software Project Management
Business Process Design
Business Process Mapping
User-centered Design
Agile Methodologies
Knowledge Management
Organization Transformation
HR Transformation
Change Management
Consensus Building
User Centered Design
IT Strategy
Enterprise Software

Business Requirements Development (2012/19/12, NetDexterity, http://www.netdexterity.com/white-paper/business-requirements-development)

Pricing online media access (1999/10, Computing Japan, http://www.japaninc.com/cpj/magazine/issues/1999/oct99/docs/oct99_onlineaccess.html)

E-commerce – How does Canada stack up? (2000/5, The Toronto Society for Strategic Management)

E-commerce – How does Canada stack up? (2000/3, Globe and Mail (LINK supplement))
J@pan as Number 1? (1999/10, J@pan Inc.)

Cyber Terrorism (2000/2/9, Mainichi Weekly - Digital Life)

'Clicks and Mortar Model' favoured over Internet only retailers in Asia (2000/6/5, Mainichi Weekly - Digital Life)

Taxing the Web (2000/5/8, Mainichi Weekly - Digital Life)

Education & Languages

Ryerson University



University of Toronto



Temple University



University of Limerick

1994 - 1995

Post Graduate Diploma

Trinity College, Dublin

1992 - 1993


Certifications & Licenses

CBAP Candidate (IIBA, 2013/8)

Certified Scrum Master (Scrum Alliance, 2008/6)

PMI-ACP Candidate (PMI, 2013/8)